Frequently Asked Questions2024-01-15T09:18:25+10:00

Frequently Asked Questions

How do I pay for my appointment?2024-08-16T07:46:13+10:00

To ensure as much time as possible is available for your appointment, payment is processed at the time of your online booking with Credit or Debit Card. All major credit and debit cards are accepted.

How do I attend my counselling appointment?2024-08-16T07:46:10+10:00

Appointments are conducted online through a video call. Once you have booked your appointment online, you’ll receive an email confirming your appointment time and further details of how to join your video call.

How do I book an appointment?2024-08-16T07:46:15+10:00

You can book your appointment online by choosing the Book Online option from the menu.

Where are you located?2024-10-23T16:33:59+10:00

I am based on the east coast of Australia, but I work with clients worldwide. All of my energy healing sessions are conducted remotely, allowing me to connect with you regardless of your location. The initial consultation takes place via Zoom to ensure a personalised experience. Distance does not lessen the effectiveness of the healing—energy transcends physical space, making remote sessions just as powerful as those done in person

Do I need a referral?2024-08-16T07:46:01+10:00

No. You do not need a referral from your doctor to attend counselling sessions.

Can I claim counselling on Medicare?2024-08-16T07:46:06+10:00

Unfortunately, at this time Medicare does not cover the cost of counselling services.

What qualifications do you hold?2024-08-16T07:46:03+10:00

I have been practicing as a professional counsellor since 2012 and hold the following qualifications/memberships.

  • Bachelor of Applied Social Science (Counselling)
  • ACA Member (Australian Counselling Association)
How many sessions will I need?2024-08-16T07:46:04+10:00

You have the flexibility to decide the number and frequency of counselling sessions based on your needs. While certain situations may only require one or two sessions to address your concerns, more complex issues might take months or even years to resolve. Typically, clients attend counselling sessions regularly for a minimum of two to three months.

Can I change or cancel my appointment?2024-08-16T07:46:09+10:00

You can change or cancel your appointment up to 24 hours before your appointment time. A full refund will be provided for appointments cancelled with 24 hours or more notice. For appointments cancelled with less than 24 hours notice, a 50% refund will be provided. There are no refunds if you do not show up for your appointment/session.

How to Reschedule
To reschedule your appointment, visit My Bookings and select Manage Upcoming Appointments. Once you have logged in, you will see a list of your upcoming appointment(s). Simply click the reschedule button and choose your new appointment day and time.

Once you have selected your new appointment time, you’ll see a confirmation message confirming that your booking has been updated.

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