Appointment Changes & Cancellations
You can reschedule or cancel your appointment up to 24 hours before your appointment time. For appointments cancelled with less than 24 hours notice, a cancellation fee equal to 50% of the appointment fee is charged. Any deposits paid will be applied toward cancellation fees (if applicable) or converted into a credit that can be used for future appointments. Credits are valid for 3 years.

Running Late / No Show Policy
If you are late, the session will still conclude at the scheduled time. A 15-minute wait will be observed for late arrivals, after which time it is assumed you will not be attending your session and your Zoom session will end. The full session price is charged for no-show appointments.

Payment
Payment (or a deposit payment) is generally processed online at the time of your booking. Where full payment was not processed at the time of booking, payment (less any deposit paid) will be processed against your nominated card on the day of your scheduled appointment.

Accounts are not issued and payment is required on the day of your appointment, so please ensure you have sufficient funds available to cover the cost of your appointment.

A valid credit or debit card is required to be stored on file. If you need to change or update your card details prior to your appointment, you can do so by visiting www.natacha-martin.com/mybookings

Disclaimer
Any advice or information offered by Natacha Martin is not a replacement for a doctor’s consultation, medical evaluation, or medical treatment.

You must not substitute the advice of your doctor or other healthcare provider for any information or recommendations we give you.

As a result of your reliance on any information or advice we give you, Natacha Martin expressly disclaims all duty for any damages, loss, injury, or liability whatever sustained by you or any third person.

Consult your doctor or other healthcare provider as soon as you can if you have any particular questions or worries about any medical issue.

You should get immediate medical assistance from your healthcare practitioner if you suspect you may have any medical conditions.

You are strongly cautioned against delaying seeking medical assistance, ignoring medical advice, or stopping medical treatment as a result of the information or recommendations we offer you.

Confidentiality
All interactions which take place in the setting of therapy are considered confidential. This includes requests by telephone, all interactions with this counsellor, any scheduling or appointment notes, all session content records and any progress notes that I take during your sessions. I will not even verify that you are a client. You may choose to give me permission in writing to release any or specific information about you to any person or agency that you designate.

Limits to this agreement

1. In some legal proceedings a judge may issue a court order. This would require this counsellor to testify in court.
2. If I learn of or believe that there is physical or sexual abuse or neglect of any person under 18 years of age, I must report this information to county child protection services.
3. If I learn of or believe that an elderly person, or disabled person is being abused or neglected, I must file a report with the appropriate state agency that handles elder abuse.
4. If I learn of or believe that you are threatening serious harm to another person, I am obligated to report this. This can be in the form of telling the person who you have threatened, contacting the police or placing you into hospitalisation.
5. If there is evidence that you are a danger to yourself and I believe that you are likely to kill yourself unless protective measure are taken, I may be obligated to seek hospitalisation for you or to contact family members or others who can help provide protection
6. There may be times when I consult with outside sources about cases. In these cases, no personally identifiable information will be used to discuss this case. However, discussion topics will be used in order to ensure that I am getting and giving the best assistance possible. The persons with whom I discuss cases are legally bound to keep information confidential.